Last Updated: [5/17/2026]

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These Terms of Service (“Terms”) govern all services provided by Roadside Ranger, including mobile repair, roadside assistance, diagnostics, and fleet services. By requesting or receiving service, you (“Customer”) agree to the following terms.

 

1. MOBILE SERVICE ONLY

 

Roadside Ranger is a fully mobile repair service.
All work is performed on‑site at the customer’s location, breakdown site, home, yard, or jobsite.

Roadside Ranger does not provide:

• Towing

• Internal engine repairs or replacements

• Internal transmission repairs or replacements

• Lift‑required repairs

• Rusted exhaust system repairs

• Any service requiring a full shop environment

If a repair cannot be safely or reasonably performed on‑site, Roadside Ranger may decline the job.

 

2. SERVICE CALL FEES

 

A service call fee is required for all dispatches, including:

• Standard service call

• After‑hours service call

• Emergency roadside response

Service call fees cover travel and initial assessment and are non‑refundable, even if:

• The repair cannot be completed

• The customer declines the repair

• Additional parts or shop work is required

 

 3. DIAGNOSTIC FEES

 

Diagnostic fees apply to all troubleshooting and inspections.
Diagnostic fees may be credited toward the repair only if the repair is approved and completed by Roadside Ranger.

Diagnostics are based on the information available at the time and do not guarantee that:

• Additional issues will not be found

• The diagnosis will resolve all symptoms

• The vehicle will not require further repair

 

4. ESTIMATES & APPROVALS

 

All estimates are provided based on the best information available at the time.
Estimates may change due to:

• Hidden damage

• Rusted or seized components

• Additional parts required

• Safety concerns

• Incorrect or incomplete customer information

No work will begin without customer approval.

 

 5. PARTS POLICY

 

Roadside Ranger may supply parts or install customer‑provided parts.

If the customer provides their own parts:

• No warranty is offered on customer‑supplied parts

• Additional labor charges may apply if parts are incorrect or defective

• Roadside Ranger is not responsible for part failure or related damage

If Roadside Ranger supplies parts:

• Parts may include a standard markup

• Manufacturer warranties apply where available

 

 6. PAYMENT TERMS

 

Payment is due immediately upon completion of service unless otherwise agreed in writing.

Accepted payment methods may include:

• Cash

• Card

• Digital payment

• Fleet billing (if approved)

Fleet Accounts

Approved fleet customers may receive:

• Net 15 or Net 30 terms

• Consolidated billing

• Digital invoicing

Late payments may incur fees.

 

7. WARRANTY & LIMITATIONS

 

Roadside Ranger provides a limited labor warranty on workmanship for a reasonable period, depending on the nature of the repair.

This warranty does not cover:

• Customer‑supplied parts

• Wear‑and‑tear items

• Failures caused by unrelated issues

• Pre‑existing damage

• Improper use or neglect

• Off‑road or commercial abuse

• Diagnostic-only visits

Roadside Ranger is not responsible for:

• Loss of income

• Missed loads

• Towing costs

• Rental vehicle costs

• Storage fees

• Any indirect or consequential damages

 

 8. SAFETY & WORK CONDITIONS

 

Roadside Ranger reserves the right to refuse service if:

• The location is unsafe

• Weather conditions prevent safe work

• The vehicle is positioned in a hazardous area

• The customer behaves aggressively or unprofessionally

Customer agrees to provide a safe work environment.

 

9. VEHICLE CONDITION & LIABILITY

 

Customer acknowledges that:

• Older vehicles, rusted components, and seized bolts may break during normal repair procedures

• Additional labor may be required to address such issues

• Roadside Ranger is not responsible for damage caused by pre‑existing conditions

Customer agrees to hold Roadside Ranger harmless for:

• Rust‑related failures

• Broken bolts

• Component failure due to age or wear

• Hidden damage discovered during repair

 

 10. CANCELLATION POLICY

 

If a customer cancels after a technician has been dispatched, the service call fee still applies.

 

11. LIMITATION OF SERVICE

 

Roadside Ranger reserves the right to:

• Decline any job

• Stop work if unsafe

• Recommend shop repair when necessary

• Adjust pricing based on complexity or conditions

 

12. ACCEPTANCE OF TERMS

 

By requesting service, scheduling an appointment, or allowing work to begin, the customer acknowledges and agrees to these Terms of Service.

 

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