Last Updated: [5/16/2026]

 

Roadside Ranger is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you contact us, request service, or use our website.

By using our services or submitting information through our website, you agree to the practices described in this Privacy Policy.

 

 

 1. INFORMATION WE COLLECT

We collect information necessary to provide mobile repair and roadside services, including:

Information You Provide Directly

• Name

• Phone number

• Email address

• Vehicle information (make, model, year, VIN if provided)

• Breakdown location

• Service details

• Fleet or business information (if applicable)

Information Collected Automatically

When you visit our website, we may collect:

• IP address

• Browser type

• Device type

• Pages visited

• Basic analytics data

This helps us improve our website and understand how customers find us.

 

2. HOW WE USE YOUR INFORMATION

 

We use your information to:

• Respond to service requests

• Provide roadside assistance and mobile repair

• Communicate updates, ETAs, and repair details

• Send invoices, estimates, and receipts

• Maintain service records

• Improve our website and customer experience

• Manage fleet accounts and billing

• Comply with legal or safety requirements

• SMS consent is not shared with third parties

We do not sell your information to third parties.

 

3. COMMUNICATIONS

 

By contacting Roadside Ranger, you consent to receive:

• Phone calls

• Text messages

• Emails

• Service updates

• Invoices and estimates

These communications are necessary to complete your service.

You may request limited communication preferences, but certain messages (such as invoices or safety‑related updates) cannot be opted out of.

 

4. CUSTOMER & FLEET RECORDS

We maintain service records for:

• Warranty purposes

• Fleet maintenance history

• Safety documentation

• Legal compliance

• Future service reference

Fleet accounts may have additional documentation requirements.

 

 5. PAYMENT INFORMATION

 

Roadside Ranger does not store full credit card numbers.
Payments may be processed through secure third‑party payment providers.

We may store:

• Payment confirmations

• Invoice history

• Billing contact information

We do not store sensitive financial data.

 

6. COOKIES & WEBSITE TRACKING

 

Our website may use cookies or basic analytics tools to:

• Improve website performance

• Track traffic patterns

• Understand how visitors find our site

Cookies do not give us access to your personal files or devices.

You may disable cookies in your browser settings.

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7. SMS TERMS & CONDITIONS

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• Messaging frequency may vary.

• Message and data rates may apply.

• To opt out at any time, text STOP.

• For assistance, text HELP or visit our website at www.roadsideranger.net.

• Visit www.roadsideranger.net for privacy policy and for Terms of Service.

 

8. SMS TERMS OF SERVICE

 

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Roadside Ranger. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at www.roadsideranger.net. Message HELP for help. Reply STOP to any message to opt out.

 

9. SHARING OF INFORMATION

 

We may share limited information only when necessary:

With service‑related partners

• Parts suppliers

• Payment processors

• Towing companies (if requested by customer)

For legal or safety reasons

• To comply with law enforcement

• To protect our business from fraud

• To document unsafe or illegal activity

We do not sell or rent your information.

 

10. DATA SECURITY

 

We take reasonable steps to protect your information, including:

• Secure invoicing systems

• Encrypted payment processing

• Limited access to customer records

• Secure storage of service documentation

However, no online or mobile system is 100% secure, and we cannot guarantee absolute protection.

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11. THIRD‑PARTY LINKS

 

Our website may contain links to third‑party sites (e.g., payment processors, map services).
We are not responsible for the privacy practices of those websites.

 

12. YOUR RIGHTS

 

You may request:

• A copy of your stored information

• Correction of inaccurate information

• Deletion of certain records (unless required for legal or billing purposes)

Requests can be made via phone or email.

 

13. CHANGES TO THIS PRIVACY POLICY

 

We may update this Privacy Policy at any time.
The “Last Updated” date will reflect the most recent revision.

 

14. CONTACT INFORMATION

 

For questions about this Privacy Policy or your information, contact us at:

731-733-4609 or service@roadsideranger.net.

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